the Best of the Web for Corporate Geeks - July 2011

Today is the last day of July and the time for another episode of our Best of the Web roundup for corporate geeks. We have for a you a pretty diverse mix of recommendations - articles about the future of the Internet, corporate security and human errors, communication and big companies with problems. Check it out!

  • Say the right thing at the right time - This article from Des Traynor complements very well our recent take on Mistaking E-mail for Communication. He gives some examples of both good and bad communication done by companies with their customers. He goes on to say that context is king and gives examples of how companies (or people) could customize their communication based on what people are doing, when or where.
  • Human Errors Fuel Hacking as Test Shows Nothing Stops Idiocy - Bloomberg published a very interesting piece about a test ran by the U.S. Department of Homeland Security to see how hard it was for hackers to corrupt workers and gain access to computer systems. As you can expect, the test proved that "humans are the weak link in the fight to secure networks against sophisticated hackers."
  • SXSW 2011: The internet is over - Oliver Burkeman from The Guardian published a great article about the evolution of the Internet and its integration into human life and culture. Among other things, he talks about what could be named Web 3.0 - the moment when the Internet becomes an integral part of culture - when people forget that they are continuously creating and sharing content, they they stop viewing it as something separate.
  • How Quality Drives the Rise and Fall of High-Tech Products - the folks from MIT Sloan have made an interesting study which proves that network effects do not overwhelm quality considerations when it comes to high-tech products. In other words "not only did quality prevail, but network effects enhanced the role of quality... network effects drove customers to quality and superior brands." Definitely worth reading!
  • Why do big companies suck? - This is an old article from Scott Berkun, which I discovered only recently. He put together a great list of reasons why big companies tend to suck more than smaller ones. Good to keep in mind when choosing your next company.
  • Open letter to BlackBerry bosses: Senior RIM exec tells all as company crumbles around him - Speaking of big companies - I recently stumbled on this open letter wrote by a senior executive in RIM. It is an eye opener on the mistakes RIM did and other companies should avoid doing.

Related content:

the Best of the Web for Corporate Geeks - September 2011
the Best of the Web for Corporate Geeks - August 2011
the Best of the Web for Corporate Geeks - June 2011
the Best of the Web for Corporate Geeks - May 2011

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